From "The Amazon Effect" written by Steve Wasserman:
But as Amazon's six other publishing imprints (Montlake Romance, AmazonCrossing, Thomas & Mercer, 47North, Amazon Encore, The Domino Project) have discovered, in certain genres (romance, science fiction and fantasy) formerly relegated to the moribund mass-market paperback, readers care not a whit about cover design or even good writing, and have no attachment at all to the book as object. Like addicts, they just want their fix at the lowest possible price, and Amazon is happy to be their online dealer.
As a romance writer, I find the comment offensive.
As a reader of romance, fantasy and SF, I find the assertion that I don't care about cover or writing at all doubly offensive. What am I? A drug addict desperate for the cheapest dope I can find regardless of the quality?
I really hope it reflects the personal belief of Steve Wasserman, not other publishing professionals he's interviewed for the article. Otherwise, publishing's in trouble, not because of Amazon, but because they don't respect their readers.